Help & Support

Being there when you need us

We are always pleased to hear from our customers and happy to help on heating and hot water related matters

Our team of specially trained advisors are always happy to help. If you have any queries, or require further information, please contact our dedicated customer care team.


If you have a general enquiry, please email:

If you have an enquiry about your heating and hot water bill, please email:


Core Sustainable Heat Management Limited
Registered in England and Wales, number 10586130

The Old Schools
Trinity Lane


You can also reach us by telephone:
0808 208 0063

Our contact centre is open from 08:00 to 18:00 Monday to Friday (excluding public holidays) for customer service enquiries. Call outside of these hours will divert to a voicemail for you to leave a short message for the team to follow up.

For emergencies please call our 24 hour support partners at Portal Estate Management:
03332 079501